CIH Exam Coach Billing & Subscription Guide

1. Launch Edition & Pricing Status

Optional Pro tier enhancements, cloud backup extensions, and specialized candidate analytics are planned for Phase 2:

• Pro Subscription Status: Candidate Edition (100% Unlocked for v1.0 Launch; Pro Subscriptions: [TODO: Planned for Phase 2])
• Published Subscription Price: [TODO: Subscription pricing will be published upon Google Play Billing activation]
• Billing Platform: Google Play In-App Billing exclusively

2. Google Play Billing Framework & Transparency Disclosures

In accordance with Google Play Developer Monetization Policies:

• Authorized Payment Gateway: All financial transactions, renewals, and payment processing are handled exclusively through the Google Play Store billing platform.
• No Developer Access to Financial Data: Neither EHS Credential Coach nor [TODO: Add registered legal entity name, e.g., Luz Changes LLC] ever collects, stores, or processes your credit card numbers, banking records, or Google account credentials.
• Subscription Auto-Renewal Terms: When commercial subscriptions are activated, your subscription will automatically renew at the disclosed frequency (e.g., monthly or annual) unless cancelled at least 24 hours prior to the conclusion of the current billing cycle.

3. How to Restore Purchases Across Devices

If you have purchased a Pro tier upgrade or in-app feature and switch to a new Android phone or tablet, you can restore your entitlement at no additional charge:

4. Managing and Cancelling Subscriptions

Because all subscriptions are managed via Google Play, you can modify or cancel recurring subscriptions at any time directly from your Android device or web browser:

Note: Uninstalling the app does not automatically cancel your subscription. You must cancel via the Google Play subscriptions screen to prevent future renewals. Upon cancellation, you retain access to paid features until the end of your current billing period.

5. Refund Policies

All purchases and transactions are processed directly by Google Play. Refund eligibility is determined in accordance with Google Play's standard refund policy:

• Within 48 hours of purchase: You may request a refund directly through your Google Play account by visiting your Google Play Order History (play.google.com/store/account/orderhistory) and selecting "Request a refund."
• After 48 hours: If you encounter a technical defect or entitlement issue that cannot be resolved, please contact our support team at support@ehscredentialcoach.com with your Google Play Order Number (GPA.xxxx-xxxx-xxxx-xxxxx).

6. Billing Troubleshooting & Contact

If your restore purchase action fails or you experience entitlement desynchronization:

• Verify your device has an active Wi-Fi or mobile data connection to query Google Play.
• Confirm that the primary Google Play Store account matches your order confirmation email.
• Try restarting the Google Play Store app and clearing its local cache (Settings > Apps > Google Play Store > Storage > Clear Cache).

If you continue to experience difficulties, our developer support team is available to assist:

Email Support: support@ehscredentialcoach.com